This website contains both public and protected pages and links to other Aviva sites that provide online services. Any information transmitted to Aviva companies through public pages is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore carefully consider its sensitivity prior to transmitting it.
Some pages of the website offer the facility to email us with an enquiry. Email is not a secure medium of communication. For this reason, we request that you do not send private information to us by email. Where we do receive personal information from you by email, we will only respond by email if it is through a secure route.
The protected pages of this site, which form our online services, are however protected by access via a secure server. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. This ensures that all information transmitted between your browser and our server is encrypted.
In addition, to use the online services, you must have a valid user name and password. Data transmitted via the secure server is stored on databases, which are protected by further security measures (such as firewalls), and may only be accessed by authorized users. We have strict policies on the storing and disclosing of data to prevent unauthorized access.
We may also include links to third party websites for your convenience. By giving access to such sites, we are not making any statement, warranty or representation as to the quality or contents of the other sites and do not have responsibility for those sites. Please note that when accessing another site by way of a hypertext link you may leave the Aviva site.
Third party websites are not covered by this Privacy and cookies policy.
Financial crime (fraud and money laundering)
To verify your identity and prevent financial crime we may use and share your information with any company within the Aviva group and with companies who work for us.
We may also search, send your details to, and use information from third party verification service providers and financial crime and credit reference agencies (third parties). This involves checking your details against databases these third parties use. Aviva and these third parties may keep a record of the search, the results of the search, any suspicions of financial crime and the details may be used to assist other companies for verification and identification purposes. The search is not a credit check and your credit rating will be unaffected. These activities help to:
- prevent financial crime (e.g. fraud, money laundering)
- verify the identity of policyholders/ex-policyholders
- trace and validate beneficiaries or recover debt
- make decisions about your policy
Where we use your information for marketing purposes we will give you the opportunity to tell us that you do not wish for it to be used in such a manner. If you wish to receive marketing information please tick the relevant box on the page where you are requested to enter your personal details for such purposes.
What are cookies?
Cookies are small text files that some websites place on your computer or other device when you visit.
Session cookies are automatically deleted at the end of each browsing session (typically when the browser is closed).
Persistent cookies remain until the expiry date and time set by the website (or when manually deleted by the user).
- understand how people use our sites so we can improve them, and
- present the right information to people who have logged into our sites, for instance to manage their policies.
You can set your browser to reject cookies but if you do so you will be unable to use some areas of our website(s). For information about cookies please visit AboutCookies.org* (external site, new window). These websites may not be regulated by the FCA and they are not operated by Aviva. We are not liable for the content on these websites.